Chatbot vs. Virtual Assistant: What’s the Actual Difference?
Chatbot vs. Virtual Assistant: What’s the Actual Difference? A chatbot answers questions and follows scripts. A virtual assistant understands intent, holds context across a conversation, and can complete multi-step tasks on your behalf. That’s the core distinction but in practice, the terms get used interchangeably so often that most people asking this question aren’t sure […]
Read More